What is a Medical Home?

A “Medical Home” is a team of individuals working together to provide the best possible care to our patients. Your new Medical Home will work with you and get to know you to develop comprehensive individualized medical care. We would like to help support you in caring for yourself and getting care you can trust and feel comfortable with. As a medical home, we consider families to be our partner in care.

Communication

We encourage you to ask questions about anything that you may be unclear about. We want you leave the office with an understanding of your child’s health, your goals, and the care you have received.

We are available 24 hours a day, 7 days a week. We have an after­ hours answering service available to take your emergency calls day and night. A clinician will call you back to help guide you through any emergency situation. We are always available 7:30am-7:00pm Monday through Friday and 8:30 am-Noon Saturday and Sundays to help with any non-urgent issues or questions as well.

We also encourage you to let us know about any care you may have received from outside the practice. If your child has been to an Emergency department, specialist, lab, or any other medical provider, please let us know so that we can update his or her records and coordinate care.

Please communicate any medications, over the counter drugs, or supplements that your child is taking to help us better care for your child.

Service

The practice offers late evening appointments as well as weekend appointments to better accommodate our patients. We have same day availability for emergency or sick visits and an advice line telephone staff available during office hours to answer your health questions.

You can always ask to speak directly with your PCP and they will call you back to discuss your concerns.

Your care team will coordinate care for your child across multiple settings. If you need to see a specialist, have imaging or testing done, just contact the office.

We will help you find specialists, make appointments, and provide the specialist any information necessary to treat your child.

You can expect evidence based care from the practice. The scope of services you may receive range from well care and problem visits to behavioral healthcare needs. If there is a particular behavior that is concerning to you, please inform your PCP or call the office and speak to a triage nurse or advice line staff. We may recommend bringing your child in for a conference, or alternatively offer a suggestion you can try at home fist. The practice has implemented new policies and screening tools to better identify behavioral problems. We would like to offer support and intervention as needed.

We offer equal access to care for all of our patients, regardless of their source of payment. If you have a change in your insurance, please contact our office and let us know.

Pediatric & Medical staff are available to answer any questions you may have about becoming a medical home and the benefit to our patients.

First point of contact

Your new medical home should be your first point of contact if your child is experiencing a medical situation. We will work with you to help your child stay healthy and come up with a plan you can feel comfortable with.

Click here to download the medical home responsibilities document.

Click here to download instructions on how to transfer in or out of our practice.

Get In Touch

For non-emergencies please fill out the form below to contact our New Haven or Cheshire offices