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A medical home is more than a place to receive healthcare, it’s a partnership centered around your child’s well-being. Our team works together to provide coordinated, comprehensive, and personalized care for every patient. By getting to know your child and family, we can develop an individualized care plan that meets your unique needs.

We are committed to supporting you every step of the way by providing compassionate, trusted care in an environment where you feel comfortable and confident. As your child’s medical home, we believe families are essential partners in care, and we value open communication, shared decision-making, and lasting relationships.

Communication

We encourage you to ask questions about anything that you may be unclear about. We want you leave the office with an understanding of your child’s health, your goals, and the care you have received.

We are available 24 hours a day, 7 days a week. We have an after­-hours answering service available to take your emergency calls day and night. A clinician will call you back to help guide you through any emergency situation. We are available 8:00 am-6:00 pm Monday-Thursday, 8:00 am-5:00 pm on Fridays, and 8:30 am-12:00 pm Saturdays and Sundays to help with any non-urgent issues or questions as well. 

Additionally, we encourage you to let us know about any care you may have received from outside the practice. If your child has been to an Emergency Department, specialist, lab, or any other medical provider, please let us know so that we can update their records and coordinate care.

Please communicate any medications, over the counter drugs, or supplements that your child is taking to help us better care for your child.

Service

Our practice offers evening appointments, weekend, & holiday appointments to better accommodate our patients. We have same day availability for emergency or sick visits and an advice line telephone staff available during office hours to answer your health questions. You can always send a message to your PCP through the Privia portal with any questions or concerns.

Your care team will coordinate care for your child across multiple settings. We will help you find specialists, make appointments, and provide any information necessary to treat your child.

You can expect evidence-based care from the practice. The scope of services you may receive range from well care and problem visits to behavioral healthcare needs. If there is a particular behavior that is concerning to you, please inform your PCP or call the office and speak to a triage nurse or advice line staff. We may recommend bringing your child in for a conference, or alternatively offer a suggestion you can try at home first. The practice has implemented new policies and screening tools to better identify behavioral problems. We would like to offer support and intervention as needed.

We offer equal access to care for all of our patients, regardless of their source of payment. If you have a change in your insurance, please contact our office and let us know.

Pediatric & Medical staff are available to answer any questions you may have about becoming a medical home and the benefit to our patients.

First Point of Contact

Your medical home should be your first point of contact if your child is experiencing a medical situation. We will work with you to help your child stay healthy and come up with a plan you can feel comfortable with.

Click here to download the medical home responsibilities document.

Click here to access HealthMark process: HealthMark Group’s secure, digital workflow for managing medical record requests, patient forms (like FMLA/disability), and healthcare audits. It is designed to digitize and streamline the release of patient health information (ROI)